Free shipping on orders over $75.00

FAQs

Please note: The following questions relate exclusively to The Voyager Shop. For any questions regarding the Voyager app, please visit our Help Center.

COVID-19 DELAY:

Why is my order taking longer than expected?

As a result of COVID-19, we are seeing some delays in the following:

  • Fulfillment of orders
  • Transit times

Please email us at  for info regarding your order.

PRODUCT INFO: 

What are your instructions for washing and care of apparel?

All garments are pre-shrunk. Turn item inside out to protect the printed design, machine wash on cold, and tumble dry on low or hang dry to avoid any additional shrinking.

What if the color does not look exactly the same as it does on my screen?

We cannot guarantee that colors are represented digitally, via monitors, mobile phones, or the like, exactly as they will appear in person. If you think you were sent the wrong color, please reach out to us at  and we will be happy to assist!

SIZING:

How do I know what size I should order?

Sizing varies across our products. Please consult the sizing chart page. Some products won’t have sizing charts but will include size recommendations in the product description.

EXCHANGE/RETURN POLICY:

Can I exchange or return items?

If you would like to request an exchange or return please email us with your name, order number and items for exchange/return via

SHIPPING: 

I live internationally, can I still order from The Voyager Shop?

The Voyager Shop does not currently support international shipping.

My tracking information says the package was delivered but, I have not received it. What should I do? 

Sometimes USPS will mark a package delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update (not including weekends) to give USPS time to complete the delivery.

We also recommend doing the following within 2 days of expected delivery:

  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

Please let us know if you haven’t received your package after 3 days without a status update. 

Why is my order marked Return to Sender? 

If your order is being returned to sender for any reason such as: 

  • Refused 
  • Unclaimed 
  • Denied Due to Customs Charges 
  • Incomplete / Insufficient Address 

Please contact  

PLACING AN ORDER / ORDER STATUS: 

When will I receive my order? 

Once your order is shipped, delivery time will be determined by the method you chose:

  • Standard Flat Rate: 5-8 business days
  • Ground: 3-5 business days
  • Air: 1-3 business days

Please note, these time estimates are transit times from the date the order has shipped and are subject to delays stemming from COVID-19.

HOLIDAY SHIPPING

Shipping couriers are unable to guarantee holiday delivery for orders this holiday season, we recommend placing orders by the following dates to give your products the best chance to deliver by 12/24.

Standard Flat Rate: 12/7

UPS Ground: 12/12

2 Day: 12/15

If you have any questions, please email us at hello@shopvoyager.com

What is the status of my order? 

When your order is placed you should receive an order confirmation via email or SMS, depending on which contact info you entered at checkout. If you didn’t receive a confirmation, please contact us at . Once your order ships, you will receive a shipping confirmation email with tracking info. 

Can I combine orders? 

Unfortunately, we cannot combine orders, they are individually processed as soon as they are placed.

Can I change or cancel my order? 

We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all requests including size changes, address changes, or order cancellations. Once your order has gone into processing, we cannot make any changes.

Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP, and include the correct address in your email to us.

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